Miroge Gallery & Gifts
Our Policies
Policies are subject to change without notice.
SHIPPING POLICY
Shipping and Handling on items is for Canadian orders only. Please contact us at info@mirogegallery.com for freight charges and proceedure for orders outside of Canada.
Most items will be mailed through Canada Post - please allow an additional 3-7 days above the shipping terms for delivery of your item.
Note cards will be mailed within 1 week of your order, (therefore orders should be received within 2 weeks of your order confirmation). Please note that on orders for note cards only, a shipping & handling fee of $5.00, will be added, and an additonal $1.00 per package on each additional card package ordered. PST is also charged on orders within Saskatchewan.
Stained Glass - Ornaments will be shipped through Canada Post within 3 weeks of your order, and are subject to a $5.00 shipping & handling fee for each ornament ordered, which is added to your order at the checkout stage. Suncatchers will be shipped through Canada Post within 4 weeks of your order, and are subject to a $10.00 shipping & handling fee for each piece ordered. Stained Glass pieces larger than 8"x10" will be shippped within 5 weeks by either Greyhound or UPS. As size and weight is a factor in shipping costs, please call us for a quote on the shipping & handling fee for these larger items before finalizing your order. PST is also charged on orders within Saskatchewan.
Paintings will be shipped within 4 weeks of order. The shipping & handling charge is $10.00. PST is also charged on orders within Saskatchewan.
For all other items, please allow 4 - 6 weeks for delivery. Please note that on these other items (giftwares, floral, and seasonal items), the shipping & handling charge varies depending on the size and weight of the item being offered, with the minimum charge being $5.00. PST is also charged on orders within Saskatchewan.
Delivery: When your shipment arrives make sure you receive the number of boxes you have signed for on the carrier's receipt. If incorrect quantities or merchandise is received through an error on our part please notify us within 24 hours after receipt and we will make necessary arrangements to solve the problem to your satisfaction. Failure to do so shall be evidence that Miroge Gallery & Gifts has satisfactorily performed it's obligations.
Gift Services: If you would like any of our items shipped as a gift to someone special, please contact us by email at info@mirogegallery.com. Gift wrapping is a service offered as part of the shipping and handling fee. In your email please be sure to include recipient's name, address, what occasion the gift is for, and what greeting you would like on the gift card. 
SALES & RETURN POLICY
Prices & availability information is subject to change without notice. All items are priced in Canadian Dollars.
Return policies: Due to the fragile nature of our products we take extreme precautions in packaging your merchandise to ensure it arrives undamaged. Problems rarely occur but can happen. In the event of damage during the shipping process, please retain the item, and all packaging material, including the box, as they will be needed to launch the insurance claim process with Canada Post. We will replace your item only if it is damaged in shipment. Please email us at info@mirogegallery.com or call 306-937-2705 within 24 hours to make arrangements to solve the problem to your satisfaction. Do not return any merchandise without prior approval. All returns need a return confirmation number issued by Miroge Gallery & Gifts. Unauthorized returns will not be credited. For your own protection, please insure all returned goods. Purchaser is responsible for all Shipping & Handling costs on returns.
All products are hand-crafted and are a unique creation, so slight variances may occur in the size, color and appearance. None of our products are considered to be returnable items. All sales are final. Stained glass items with small blisters and flow lines are inevitable in blown and molten glass and are not considered defective. However, we will work with you on any issue deemed reasonable.
GST in the amount of 5% is charged on all orders within Canada. For Saskatchewan residents only, an additional provincial sales tax of 5% is also calculated.
GST #852008614RT0001
PST #2354199
Florals are all assembled from dried or silks materials, and shipped only within Canada.
For stained glass, painting & note cards, please contact us at info@mirogegallery.com to see if we can ship to your country. Items will be shipped via Canada Post unless otherwise specified by customer. International shipping charges and insurance, would be an additional charge that would need to be added on before submitting your order. Any customs fees, duty and/or brokerage fees will be the sole responsibility of the purchaser.
PRIVACY POLICY
Confidential information: No confidential information is being collected on this website. All payments are processed by InternetSecure, who meet current Payment Card Industry (PCI) standards. Purchases are processed in Canadian funds only, by Visa, MasterCard, Discover, American Express or Interac Online. No COD orders.
Email updates: Email contact information is only collected from customers who have places an order, or website contacts who have requested to be added to our newsletter to receive updates and special sales promotions. Your information is not shared with anyone else… so be sure to sign up to receive updated information from Miroge Gallery & Gifts. If you want your email address removed from our newsletter mail out, send us an email to info@mirogegallery.com and type "Unsubscribe" in the subject line.
Customer information records: Please insure that your mailing address and contact information are current for shipping purposes. Miroge Gallery & Gifts maintains a private customer data base compiled from shipping information only (customer name, address, mailing address, contact information, and items purchased). This data is not accessible from the internet, does not include any banking/credit card information, and will not be shared outside Miroge Gallery & Gifts.
If you have any questions or concerns, please contact us at info@mirogegallery.com, or call us at (306) 937-2705.
Copyright:
You do not gain any ownership right, title or other interest in the actual design of any object obtained from us, even though you may own the physical item. For our designs, any rights granted to you constitute a license and not a transfer of title. Commercial use is not allowed without permission from us.
Liability:
We are not responsible for willful damage, negligence, alterations, or normal wear & tear.
These items are artwork, and are as such, not toys, and are not suitable for children's playthings.
Most of our stained glass products contain lead, which can be toxic if ingested. Do not handle the products excessively. Wash your hands after handling. Safely discard materials used for polishing & packaging.
Pictures and descriptions are meant to give sufficient information to guide you in your selection. However, it is your responsibility to ensure that your choice of product is suitable for your intended purpose. Please contact us if you need clarification when making a selection.
